Privacy Policy
Privacy Policy for Mzansi Experience
Last Updated: 01 January 2023
This Notice explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”) of The Republic of South Africa.
At The Mzansi Experience (and including this website, https://www.mzansi.travel) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, and transparently.
The information we collect
We collect and process your personal information to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose we will collect contact details including your name, surname, contact details and specific particulars necessary to be able to deliver a tour/experience in the correct manner. This will in most cases also include your ID/Passport number, emergency contact details and in some cases a billing address (only when necessary).
We collect information directly from you, or as supplied to our authorised reseller channels such as online agents and OTAs. Where possible, we will inform you what information you are required to provide to us (with a client information form).
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
- To gather contact information.
- For marketing of new and relevant products, or important marketing updates.
- To confirm and verify your identity or to verify that you are an authorised user for security purposes.
- For the detection and prevention of fraud, crime, money laundering or other malpractice.
- To conduct market or customer satisfaction research or for statistical analysis.
- For audit and record keeping purposes.
- In connection with legal proceedings.
Disclosure of information
We may disclose your personal information to our service providers (Third Party providers such as shuttle companies) who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes.
- Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
- Physical security.
- Computer and network security.
- Access to personal information.
- Secure communications.
- Security in contracting out activities or functions.
- Retention and disposal of information.
- Acceptable usage of personal information.
- Governance and regulatory issues.
- Monitoring access and usage of private information.
- Investigating and reacting to security incidents.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers or email addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Correction of your information
It is your responsibility to inform us if any of your contact details might change. We cannot be held liable for a lack of communication or service delivery if we do not have the most up-to-date information.
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, The Mzansi Experience also includes the following items as personal information:
- All addresses including residential, postal and email addresses.
- Specific personal information required to deliver an adequate service, e.g. health status, dietary requirements, physical impairments etc
About Our Company
Admin Office
3 Gardner Williams Avenue, Paardevlei Precinct, Somerset West, Western Cape,
Republic of South Africa
Operational Office
Unit 28, Garsfontein Office Park, 645 Jacqueline Drive, Garsfontein, Pretoria, 0081, South Africa
Contact Details
General enquiries: info@mzansi.travel
Phone number: +27 (0) 21 001 0651
Emergency Line 24-Hours: +27 72 867 6926
